Shipping

General Shipping Information

At Tier One, we are committed to ensuring that your products reach you in a timely and efficient manner. Our shipping policies are designed to provide clarity and confidence as you shop with us.

Shipping Destinations and Courier

  • Service Area: We offer shipping to North America, exclusively utilizing DHL Express for its reliability and efficiency.
  • International Orders: For customers outside North America, please visit our sister site, www.Tier-One.eu, for relevant shipping options.

Shipping Costs and Transit Times

  • Transit Times: Most shipments are delivered within 3-6 working days from dispatch. Please note that these times are estimates and may vary based on location and external factors.
  • Additional Handling Time: For bipod orders, an additional 24 hours is required for assembly and curing of adhesives to ensure stability during transit.

Shipping Limitations

  • Non-Delivery Areas: Deliveries cannot be made to PO Box addresses.

Insurance and Duties

  • Since 29th August, US Customs and Border Patrol will now charge duties and taxes on every shipment (the previous $800 personal threshold exemption has been removed by the current Administration). We have partnered with a US company to collect and pay these duties and taxes for you. At checkout you will see a shipping calculation which INCLUDES all duties and taxes. You will NOT be required to pay anything else to receive your shipment; the total charge is calculated and paid at checkout. 

    Shipping is by Express tracked courier DHL; if you require a FedEx shipment due to remote location please let us know in the order notes. 

    Please note we cannot deliver to a PO Box address. 

Tracking Your Order

  • Tracking Information: Once your order is dispatched, you will receive an email containing a tracking number.
  • Package Tracking: To monitor the progress of your shipment, please enter your tracking number on the DHL tracking page.

Product Origin

  • Origin: All products are shipped from our own facility in the UK, where they are designed, manufactured and finished in full in a single manufacturing ecosystem ensuring quality and authenticity.

This shipping policy is designed to provide clear and comprehensive information about our shipping practices. If you have any questions or require further assistance, please do not hesitate to contact our customer service team at support@tier-one-usa.com.