Returns & Refund Policy

> REFUND POLICY

 

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer pays return shipping.

 

Non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Defects

On the rare occassion that a defect is found in one of our products, we will replace it in full and you will not pay return shipping. Defects do not cover intentional damage, or damage caused by negligence or misuse.  

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@tier-one-usa.com.

 

Shipping for Returns:

IMPORTANT

Please mark your return package clearly with FAULTY GOODS - RETURN.

Please address your shipment to:

EVO Engineering Ltd

EVO House

Spenvale Street

Heckmondwike

WF16 0NQ

 

Please contact us before shipping your product

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Exchanges (if applicable)

 

We only replace items on exchange if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@tier-one-usa.com and, pending instructions, send your item to:

EVO Engineering Ltd

EVO House

Spenvale Street

Heckmondwike

WF16 0NQ